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Solution-driven Support Services
The Cetaris customer support team employs well-trained and experienced individuals whose primary goal is to improve your company’s performance. With the help of our support team, you’ll learn to deploy best practice methodologies, measure your results with our benchmarking tools, and make use of our highly effective Web services that will help you realize the most from your Cetaris software investment.
We support millions of assets for leading companies around the world and our team consists of tenured professionals who have been developing and maintaining software solutions for over 20 years. We take pride in our very low staff turnover rates and we’re pleased to offer you support services from our team whose expertise covers the requirements, design, development, quality assurance, deployment, training and implementation of our solution.
Support Coverage to Suit Your Needs
Depending on the nature of your business, you can decide what level of support coverage will be best. You may be comfortable with standard coverage from 9 to 5 EST. If not, we offer full coverage up to 24 hours a day and 7 days a week.
Given the fact that Fleet Assistant has a unique feature which allows your end users to report software issues directly to our support team, you’ll benefit from much higher call resolution numbers and your users will be able to effectively report issues as well as make suggestions for product improvement.
Depending on your needs, we can offer remote diagnostic support through VPN or RDP and we can collect data through an innovative function which helps us resolve your issues quickly. Fleet Assistant also gives you the ability to provide our support team with proactive error reporting received via email at the time of the problem.
Direct Interaction Through a Single Key Stroke
Our support team is able to interact with you using a number of different methods. With our remote connectivity capabilities, we can directly connect with your system to walk your users through issues as they experience them. By hitting the support key on your computer, you immediately flag our support team with your issue and within minutes you’ll receive a response from one of our professionals who will help you resolve your problem.
At Cetaris we do everything we can to ensure that you’re always up and running by making use of our robust health monitoring system, remote connection devices, advanced diagnostics, and our team of professionals with hundreds of years of combined experience in maintenance software development, testing, design, and support.
Windows 10 Support Statement
Fleet/Fixed Asset Assistant is supported by Cetaris on the following editions of Windows 10: Windows 10 Pro and Windows 10 Enterprise, and is supported only on a specific Windows 10 release branch (Windows 10 1507 and Windows 10 1511).
Customers can expect to work with our excellent team of Support Engineers who will ensure that Fleet/Fixed Asset Assistant is installed and packaged to suit the needs of your business.
Contact Cetaris Product Support