,
  • Work at Cetaris

    Imagine yourself working with an amazing team, building cutting edge products for world-class customers ...

    This is a job at Cetaris.

  • We love to learn

    We want to help you unleash your full potential. That's why we offer a variety of unique learning opportunities.

  • Community Events

    We love technology and we love to share and learn from others in our communities.

Current Jobs

We're always looking for creative and talented individuals. If you're a fit for any of these available jobs, we'd love to hear from you.

Do you thrive on learning new software, problem solving, and responding to customer needs? Would you like the challenge of supporting Fortune 500 customers? Join Cetaris as a Customer Support Analyst for our Enterprise Asset Management software.

The Role

As part of our Customer Services team which implements, trains and supports software - in asset management settings including Construction, Oil & Gas, and Manufacturing & Distribution - you will play an integral role in the lifecycle of each customer organization. You will support core users from asset operations managers to end user technicians on our mission critical software on both desktop and mobile platforms.

Our Workplace

Our diverse and deeply knowledgeable team loves solving problems for our customers, and enjoys a great work-life balance, including team events such as BBQs and ski days, and initiatives that support our local community.

Ongoing learning and knowledge sharing are a big part of our workplace culture with opportunities to develop a wide range of professional skills. Learning support at Cetaris is tailored to suit individual needs and includes industry events, mentoring, resources for self-study, and a first-class rewards program for industry certifications.

See our team in action at our Stack Overflow page.

Location

Our northwest GTA location is easily accessed from the 427, 401, 400, and 407 as well as by public transit. Free parking is available for all team members!

Compensation

This is a permanent position, with salary plus bonus and medical/dental benefits.

As Customer Support Analyst you will

  • Work with customers inside and outside of the organization, using your finely-tuned relationship building abilities to develop primary relationships with asset operation leaders, acting as their go-to person for the duration of their team’s interaction with Cetaris.
  • Work closely with implementation, training, and our field support specialists to provide integrated end-to-end care for a seamless customer care experience from implementation and go-live through to effective daily use of our software.
  • Resolve support incidents independently in customers’ environments including interrelated hardware, software, network communication, and 3rd party application issues.
  • Effectively manage your time to prioritize and achieve closure on multiple customer requests.
  • Communicate how our applications can be applied to satisfy changes in customers’ business processes.
  • Interact with product teams, articulating customers’ requests as input towards future product design and supporting the overall quality assurance effort.

Desired Skills, Values, and Experience

  • 1-2 years’ experience supporting core users on computer software, ideally business applications.
  • Demonstrated excellence in customer relations skills both on the phone and on-line.
  • Dedication to tracking detail, consistent delivery of standards, and outstanding follow up ability.
  • Strong verbal and written communication skills to articulate complex concepts in user-friendly terms, precisely and efficiently capture user requests, and develop knowledge base content.
  • Resourceful and collaborative, you engage other team members in timely resolution of customer needs.
  • Ability to work a rotating schedule.

Helpful but not required

  • The transportation / logistics industry.
  • Accounting knowledge: general ledger, cost centers as applied to different business cases, etc.
  • Microsoft SQL Server 2012 and 2014.
  • Supporting applications written in Microsoft .NET Framework.
  • Bilingual French/English or working knowledge of French.

How to Contact Us

If our Customer Support Analyst role sounds like a good fit for you, send your cover letter and resume to Human Resources at hr@cetaris.com.

We thank you for your interest, and will contact you if you are selected for an interview.

Looking for a great long term career opportunity? Build leading-edge Enterprise Asset Management software to help our Fortune 500 customers reduce their carbon footprint, and work with a stable organization in small collaborative teams where you enjoy flexible scheduling and top-notch learning, equipment and tooling support. We are looking for an Intermediate / Senior .NET Software Developer to join our back end software development team to design, develop, document, and unit test on major enterprise-level applications in C#.

Our Workplace

Our diverse and deeply knowledgeable team loves working with new tools and technologies, and enjoys a great work-life balance. Cetaris provides sit/stand workstations and flex time around core hours so you can look after personal and family needs. We enjoy team events such as BBQs and ski days, and initiatives to support our local community.

Ongoing learning and knowledge sharing are a big part of our workplace culture with opportunities to develop a wide range of professional skills. Learning support at Cetaris is tailored to suit individual needs and includes industry events, mentoring, resources for self-study, and a first-class rewards program for industry certifications. Cetaris contributes to Open Source projects and sponsors local technology events.

Cetaris is conveniently located at the 427 and 401W highways, with free parking for all team members.


You should apply if

  • You have 5 to 10 years’ design and development experience writing large-scale business solutions in C#, .Net, and SQL Server Database.
  • You have a strong interest and ability in server-side development with the opportunity to optimize server side business objects.
  • Database development and query writing are areas where you shine, and you enjoy best working in the server side to middle tier.
  • You're a quick learner with a passion for solving business problems and meeting end user requirements.
  • You easily grasp and interpret complex business concepts / processes / rules.
  • You can clearly articulate your design ideas and concepts to others verbally and in writing. At the same time you are open minded and adaptable enough to collaborate on the final design.
  • You are persistent by nature, and focused on achieving your project team’s outcomes.
  • You have solid knowledge of Microsoft Visual Studio and the Microsoft Office and Windows platforms.

Helpful but not required

  • Microsoft Certification: MCPD Web Developer 4.0.
  • Experience with well-implemented Agile, and able to contribute ideas to evolving our process.
  • Knowledge of asset management or transportation maintenance industries or the curiosity to learn!

Compensation

Annual salary (based on experience) + bonus. Shared medical and dental benefits.


How to apply

Send us your cover letter and resume to Human Resources at hr@cetaris.com

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Interested in any of these jobs? Send us your resume.

ABOUT CETARIS

Here at Cetaris we build world-class Enterprise Asset Management (EAM) and Fleet Maintenance Solutions. We help some of the world’s largest organizations to manage millions of assets in over fifty countries! You can learn more about our products here.

With offices in Toronto, Ontario and Cary, North Carolina, our fleet maintenance software and fixed asset life cycle management solutions provide the ability to analyze key business metrics, forecast performance, and take the necessary preventive measures to ensure our customers' business operations are running at optimal performance.

We have industry leading customers and an industry leading team. We're passionate about solving hard problems that make a difference and we're on the lookout for like-minded people that can help us bring the latest technology innovations to our industry.

Our Core Values:

Respect the Individual, Work with Integrity, Encourage Innovation, Strive for Excellence, Persevere – Never Give Up, Always Learn & Share, Have Fun – Enjoy the Journey.

OUR PROJECTS

These are just a few of the great projects we have on the go at Cetaris ...

Fleet Assistant Mobile

Our latest 4th-generation mobile platform uses the latest web technologies and responsive design techniques to extend the power of our core product to mobile users.

Fleet Assistant

Fleet Assistant is a powerful Windows desktop smart client written in C# & .NET. It leverages the HTTPS transport and a multi-threaded architecture to provide optimal user responsiveness.

Fixed Asset Assistant

Fixed Asset Assistant is a full-featured and powerful Windows desktop client written in C# & .NET that is used by fixed asset managers and power users.

System Integration Framework

An isolated system is no good to anyone. Our integration solution is built with the battle-tested .NET framework and allows our product to seamlessly integrate with our customers' existing enterprise apps.

Advanced Reporting

Our Advanced Reporting solution allows clients to peer deeply into their operational data to see the patterns others don't or can't see.

SaaS

To the cloud! Our Software-as-a-Service offering provides customers with a cost effective alternative to on-premises installation.

Cetaris
Your code here

Want to work with us?

If you're a detail-oriented individual that loves to learn and you think you can help us make our products better, we want to hear from you!

SEE OUR JOBS

THE PERKS!

Here are just a few of the many perks of working with us!

Flex Time

We offer flex time and core office hours 10:30AM to 3:30PM. Avoid rush hour or work from home on those really wintery days!

Shared Benefits

We offer shared benefits - with medical, dental, and other health care professional options.

Training

Go to any training event or conference you like and we’ll cover the cost. Want to get certified? Great, we have interesting programs that can help!

BBQs!

Get out of the building and enjoy tasty hosted lunches with your peers.

Bonuses

It's simple - help us get our projects delivered, clients reward us, we reward you!

Cake

That's right, you can have your birthday cake and eat it too!

Team Events

Canoe trips, ski days, bowling, trips to the arcade, go-karting... you name it - we're always doing something together.

Awesome People

We're a friendly bunch of folks that love working together to make our customers' lives better.

Challenging Problems

We love applying new ideas and technologies to hard problems. That's why we're considered an innovation leader in the asset maintenance industry.

Hoodie friendly!

That's right; no ties required (unless you really, really love wearing them).

COMMUNITY SUPPORT

Developing and supporting local tech communities is good for everyone. Since we're all geeks at heart here at Cetaris, we love hanging out with local tech communities to learn and share.

We sponsor a number of local community events. Look for our team members in person at these events if you'd like to chat with us about any of our job opportunities, what it's like to work at Cetaris or just geek-out in general.

JQuery.TO()

Event Sponsor

Cetaris was happy to be a sponsor of JQuery.TO() - Canada's largest JavaScript conference in the country! JQuery.TO() explores cutting-edge tools and techniques for building web sites and applications for the modern web.

AngularJS Toronto

Meetup Sponsor

Cetaris sponsors AngularJS Toronto, a vibrant community meetup that enables the local AngularJS community to get together and share knowledge, inspiration, and insights.

We're looking for great people. If you think you can add value to our team, send us your resume!

Our Clients

Here are a few of our industry leading customers that rely on the products we build.

Purolator

EXCITING OPPORTUNITIES AWAIT!

Drop us your cover letter and resume now

Send inquiries and résumés to:

hr@cetaris.com

Cetaris Canada

41 Constellation Court
Toronto, Ontario
M9W 1K4
Canada