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Road Call Manager

As a Road Call Manager, you need to be in contact with anything from road side breakdowns and repairs to critical roadside safety and emergency situations. Therefore, making quick decisions in response to real time tracking information is crucial.

Fleet Assistant’s Road Call Module gives you the ability to track any information relating to equipment repairs that were performed on the road. You are supplied with a step-by-step process to follow in response to all breakdowns, reducing errors and shortening repair times.

Reduce Downtime with Timely Repairs

When a critical call is issued from the road, information must be dealt with in real time. Using numerous applications and vendor databases that match your vehicle location and the repair type required, ensures the best choices are made given the difficult and often uncertain circumstances.

By using Fleet Assistant’s Road Call features, you’ll have all the information at your finger tips and you’ll be able to make the most effective decisions to put your vehicles back on the road as quickly as possible with a repair well done.

Some of the Road Call Manager benefits of using Fleet Assistant include:


Solution Feature


Benefit to Road Call Manager

• Customizable Digital Dashboard Catered to Road Call Managers   • See all incidents by status in one single view
• Assign alert and alarm thresholds to each step in an individual incident, automatically escalating the urgency of the incident if it is not dealt with in a timely fashion 
• Performance Monitoring   • Measure the performance of each employee (agent) and/or vendor 
• Reduce Maintenance Costs   • Notification of warranty eligible repairs
• Notification of mechanical rework
• Notification of chronic repairs
• Identify underperforming vendors/agents
• Access empirical data for fact-based maintenance analysis and breakdown avoidance
• Single Line of Sight   • Examine your entire fleet or only those vehicles at a single location (based on authorization)
• Analyse performance by make, year, model, location, specification, or usage
• View labour and vendor productivity

41 Constellation Court
Toronto, ON M9W 1K4
T 416.679.9555
F 416.679.9444

2500 Regency Parkway,
Cary, NC 27511
T 919.654.6855